Quote:
Originally Posted by Charley Lillard
Most big companies are swamped with the Pebble Beach-Monterey week auctions coming up.
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Got a reply from Bob Sellers and he explained the situation and offered a full refund if I was able to find someone who was able to provide a quicker shipment. He said they had 100 trucks tied up with the various Monterey events.
I really appreciated his response and just wished the original person I was dealing with would have provided an explanation of the situation.
Many thanks to Bob for understanding the importance of good customer service.