[MosportGreen66]

I just went through this with my 2019 Sierra Denali purchase in 1/19.

I wanted silver and a sunroof - Duramax plus package and the extended warranty. All else was immaterial except no TV/dvd package.

My take away - all car dealers are all identical. Relationship does not matter. They want to sell you not what you want but only what they have in stock irrespective of the buyer sacrifice.

I had a 2018 year end coupon in hand for over $11k off msrp - Guys, I literally had dealers tell me they would not accept a GM issued coupon. I called no short of 12-15 dealers that listed stock on proprietary websites or third party sites like auto trader. 100% of them played games with internet pricing, hidden fees, and actual stock. It was false advertising. I even spoke with a dealer my family had purchased and leased from in past... always Denali brand tier. The salesman told me he doesn’t deal in diesel trucks and he couldn’t help. A week after i bought my truck he calls back telling me one showed up without him knowing! Someone at the dealer ordered it! I also had dealers that did not want to dealer swap with one another but if they did swap, the dealer incentives and credit for selling the vehicle was held ransom by the agreeing dealer making it almost impossible to finalize the deal.

I ended up getting my truck from a dealer in MD. I left NY on the 4 hour drive at 6am on a Sunday to get a call from the dealer at 11am saying if I wasn’t on the dealer campus by noon they reserve the right to sell the truck to another party. This was after they took a $5000 deposit on my credit card - I stopped to wash the car a mile down the road prior to trading it in out of respect and good intention. I arrived minutes later. I traded in my former daily driver and the GM told me due to an undisclosed dent on the car, he was either going to cancel the transaction or deduct $500 from the sale of the car. More agony. I could go on and on... the selling dealer registered the truck incorrectly with DMV which resulted in an epic game of telephone tag and ultimately caused my insurance to temporarily terminate... they did not install all elements of the storage compartment package.

What a messy industry. Maybe German brands do it differently? I had an enjoyable experience buying my 2011 WRX from a dealer in PA but all other recent experiences I’ve heard from members and friends seem to share the same sentiment.

Good luck

Dan

Really difficult industry