[notstock71]

Maybe someday a dealer will open that realizes volume can be profitable. People will know they are getting a genuine fair price. Building customer relations has just as much value as the sale. Relationships bring repeat business which generates more sales.

My dad was in service for decades. He never sold anything that wasn't needed. He gave customers a heads up on what repairs were coming due so they could plan and budget. Seeing a customer walk in and say just do what is needed because they knew he wouldn't take advantage of them was amazing to me. To this day I still remember that and have the utmost admiration and respect for him.

Maybe that's why car shopping is so difficult, I want to do business where your word and a handshake means something. Your business is nothing without your customers and your employees are your biggest asset. I don't think that business exists.