The Crusty Cuda: Whole lotta Shakin' (N96) Goin' on!

[njsteve]

Looks like I predicted it pretty accurately. They lost it and tried to cover it up.

Today I get a FedexGround update email saying the grill was delivered at 1:11 PM. So I drive down to my UPS store and go inside. I know all the workers there and they have been participating in this miniseries for the past week, so they knew to be on the lookout for FedexGround. Guess what? They say there has been no FedexGround drivers there yet today. And the tracking result says "Left outside front door." And mind you, this UPS store is in a business district with a slew of surveillance cameras all over the place. No Fedex trucks anywhere to be seen...

Really?

At least now that the Fedex interface alerted Rockauto that the grill was allegedly delivered, the Rockauto order page finally had a button to click for a return/refund for "lost by shipper". I couldn't click it fast enough. So hopefully the Rockauto to Paypal to my Mastercard refund process goes through. I am done with these guys.

Jegs has a price match option so I think I'll go with them now.

[njsteve]

That was fast! I put the claim in with Paypal describing what happened and included the tracking info printout. Paypal indicated that the claim then gets forwarded to rockauto. They said wait 2-3 days for a response from rockauto. Rockauto responded in 10 minutes and immediately authorized the refund to my paypal account/credit card.

I just ordered the same grille from Jegs...but guess who they use to ship. UGH!

Stay tuned for Season 2


UPDATE:
I called Jegs and they are switching the shipping to UPS. :-)

New Updated Update:
Jegs emailed back today and said they can't match the rockauto price despite their "guaranteed price match policy"...

I called SummitRacing and they did agree to match the price and it's shipping out via UPS.