Taking bets...tire rotation saga.

[southernfriedcj]

So, I have a Ram 3500 dual rear wheel truck with factory Alcoa Wheels. I love Alcoa wheels.

The downside to driving a dually is tire rotations. The local tire shop charges $100 to do a dually rotation. Four tires have to be dismounted and remounted.

On the last set of new tires for my truck I went to Sam's Club. They stated they would dismount and rotate for no charge on a dually. I had them put it in writing.

I washed the wheels before I went to Sam's. When I got to Sam's I told the tire shop to be careful not to damage the wheels. You guessed it. The gouged the two rear Alcoa wheels. Sam's cut me a check for $1,368.85 for two new wheels.

At the first rotation I asked the guy to put the inside rear tires to the front and put the fronts to the inside rears. I get to Sam's a couple hours later and my tires haven't been rotated. The guy says they only have a 10,000 lift and the door sticker says my truck weighs 15k(or whatever it says). I tell the guy that the truck weighs 8,800 lbs and pull a Cat scale receipt out of the glove box to show him. I explain GCVWR works and the guy get smart so I go off on him. I go back a couple hours later and they are done and the wheels are good.

Today I drop the truck off at Sam's at 0800 to get a rotation that I had to schedule 9 days ago to get an 0800 time slot.
I explain to the guy to dismount the outside rears and the fronts and to put the outside rear tires on the front wheels and the front tires on the outside rear wheels. I asked him to check the balance on the inside rears. I asked him not to damage the wheels. I marked the four tires to be rotated with white paint dots (RF 1 dot, LF 2 dots, RR 3 dots and LR with 4 dots). I showed the guys and asked him to "connect the dots".

I go back to at 1130 hours to get my truck. I told my business partner I will be shocked if they didn't screw something up.
We pull up to the truck and the back wheels look almost black. The front wheels look dull. The center caps look fine. I'm confused.
I checked the paint dots and the tires have been rotated.

Then it hits me. They pulled the front wheels/tires, spun them backwards and installed them on the back. They pulled the back wheels/tires, spun the backwards and put them on the front.

Front and rear dually wheels are not interchangeable.

I was in disbelief.

I waited a minute to get my temper under control and went inside. The guy looked at me like I had two heads. I went to another guy and asked him to step outside. I explained the situation and asked if they could have the truck corrected by end of business today. He said they could.

I'm taking bets. Will the tries be rotated correctly? Will the polished Alcoas be shiny side out? Will the wheels be damaged?

My business partner went to the local tire shop to get tires for his dually after Sam's messed mine up the first time and the ruined one of his wheels. They replaced it.

You have one job. Tires. Is it really that difficult?

When my new shop is done I'm buying tire machines and doing my own tire work.